Nicole Baillargeon, Wcp
About Nicole Baillargeon, Wcp
Nicole Baillargeon serves as a Claims Specialist III at MEMIC, where she manages Workers' Compensation claims across multiple jurisdictions. With a background in claims supervision and a degree in Justice Studies, she has developed strong customer service skills and expertise in high-value claims management.
Work at MEMIC
Nicole Baillargeon has been employed at MEMIC as a Claims Specialist III since 2019. In this role, she operates from the Manchester, New Hampshire location and manages a small claim count independently. She handles claims for MEMIC's Workers’ Compensation Program, covering multiple jurisdictions including New Hampshire, Vermont, Massachusetts, Connecticut, and Rhode Island. Baillargeon serves as a floater for MEMIC's Connecticut and New Hampshire locations, demonstrating her versatility within the organization.
Previous Experience at AmTrust North America
Before joining MEMIC, Nicole Baillargeon worked at AmTrust North America from 2015 to 2019. Initially, she served as a Claims Adjuster for two years, where she managed Workers' Compensation claims. She then advanced to the position of Claims Supervisor, overseeing a team of four adjusters and handling claims across multiple jurisdictions including Massachusetts, Connecticut, Rhode Island, and Maine. During her tenure, she conducted monthly team meetings and round table discussions focused on reserves for high-value claims.
Background and Education
Nicole Baillargeon studied Business Administration and Management at Hesser College from 2012 to 2013. She later attended Southern New Hampshire University, where she earned a Bachelor's degree in Justice Studies, focusing on Law and Legal Process, from 2013 to 2017. This educational background has provided her with a solid foundation for her career in claims management and workers' compensation.
Certifications and Skills
Nicole Baillargeon is certified in Six Sigma, having completed the certification program through Raytheon in October 2014. This certification underscores her commitment to process improvement and efficiency in her work. Additionally, she has received several written compliments from claimants, highlighting her strong customer service skills, which are essential in the claims management field.
Experience at Raytheon
Prior to her roles at AmTrust North America, Nicole Baillargeon worked at Raytheon as an HRTC Specialist for six months in 2015. In this position, she managed third-party Workers' Compensation claims for approximately 25 different companies, gaining valuable experience in the industry. Her time at Raytheon contributed to her expertise in handling complex claims and understanding the needs of various stakeholders.