Aron Lanclos
About Aron Lanclos
Aron Lanclos serves as the Vice President of Customer Success at Menlo Security Inc., where he focuses on fostering growth and ensuring customer satisfaction. He has extensive experience in customer success roles across various companies, including Commvault and Medidata Solutions, and holds degrees in Computer Science Engineering and Business Administration.
Work at Menlo Security
Aron Lanclos currently serves as the Vice President of Customer Success at Menlo Security Inc., a position he has held since 2023. In this role, he focuses on driving coordinated exponential growth and delivering long-term sustained success to customers and partners. His leadership is aimed at enhancing customer experiences and ensuring that the company's offerings align with customer needs.
Education and Expertise
Aron Lanclos holds a Bachelor of Science degree in Computer Science from Texas A&M University, which he completed from 1994 to 1998. He also earned a Master's degree in Business Administration from the University of Phoenix, studying from 1999 to 2003. His educational background provides a strong foundation for his expertise in customer success and technology.
Background
Aron Lanclos has extensive experience in customer success and technical roles across various companies. He began his career at HP/Compaq as a Technical SE Manager from 1997 to 2000. He later worked at Commvault in various capacities, including Systems Engineer Manager, Director of WW Enterprise Support, and Director of Customer Success, accumulating over nine years of experience at the company. He also held leadership positions at Medidata Solutions and OwnBackup before joining Menlo Security.
Achievements
Aron Lanclos has been an advocate for Customer Success as a core component of long-term predictable revenue growth. He has experience in transforming software companies from traditional on-premise offerings to subscription-based models. Additionally, he has collaborated with various teams, including Product, Engineering, Marketing, Enablement, and Sales, to redefine Customer Success philosophies and improve customer outcomes.
Professional Affiliations
Since 2020, Aron Lanclos has been a member of the Customer Advisory Board at Gainsight. This role allows him to contribute to discussions on customer success strategies and share insights based on his extensive experience in the field. His involvement in this advisory board reflects his commitment to advancing customer success practices within the industry.