Ben Wanless
About Ben Wanless
Ben Wanless is the Customer Success Operations Lead at Menlo Security Inc., where he has worked since 2021. With a background in customer success and banking, he specializes in data storytelling and value creation.
Work at Menlo Security
Ben Wanless currently serves as the Customer Success Operations Lead at Menlo Security Inc., a position he has held since 2023. Prior to this role, he worked as a Customer Success Operations Analyst at the same company starting in 2021. His work is based in the San Francisco Bay Area, where he focuses on enhancing customer success through data-driven insights and operational efficiency.
Previous Experience in Customer Success
Before joining Menlo Security, Ben Wanless accumulated significant experience in customer success roles. He worked as a Senior Customer Success Manager at Rently from 2018 to 2019 and as a Customer Success Manager at SoftBank Robotics America from 2020 to 2021. His background includes a position as a Customer Success Manager at Rently for a brief period in 2018, contributing to his expertise in customer relationship management.
Banking Experience
Ben Wanless has a solid foundation in banking, having worked as a Relationship Banker at JP Morgan Chase Bank N.A. from 2011 to 2017 and at City National Bank from 2017 to 2018. His roles in these institutions involved managing client relationships and providing financial advice, which enhanced his skills in customer engagement and service delivery.
Education and Expertise
Ben Wanless studied Mathematics at UC Irvine, where he earned a Bachelor of Science degree. He also attended Copper Mountain Community College, achieving a Transfer Degree in Multi-/Interdisciplinary Studies. His educational background supports his analytical skills, particularly in data storytelling and generating actionable insights for business improvement.
Skills and Contributions
Ben Wanless is recognized for his strong ability to tell stories with data, which aids in generating actionable insights that positively impact the company's bottom line. He specializes in advising on value creation and return on investment, contributing to the development of lifelong customer relationships. His proactive problem-solving approach and leadership in initiatives for business executives are notable aspects of his professional profile.