Gloria Castanon
About Gloria Castanon
Gloria Castanon is a Customer Success Operations Program Manager at Menlo Security Inc., where she has worked since 2022. She has a background in customer support and advocacy, having held various roles at FiveStars, LiveVox, and Lending Club.
Current Role at Menlo Security
Gloria Castanon serves as the Customer Success Operations Program Manager at Menlo Security Inc. since 2022. In this role, she focuses on enhancing customer satisfaction and operational efficiency. Her responsibilities include managing customer success initiatives and ensuring that clients receive optimal support and service. Castanon's experience in customer operations contributes to the company's commitment to delivering secure web access solutions.
Previous Experience at LiveVox
Before joining Menlo Security, Gloria Castanon worked at LiveVox as the Customer Advocacy Manager from 2019 to 2022. In this position, she was responsible for fostering strong relationships with customers and advocating for their needs within the organization. Her role involved gathering customer feedback and implementing strategies to improve service delivery and customer engagement.
Experience at FiveStars
Gloria Castanon briefly worked at FiveStars as a Technical Customer Support Representative in 2017 for a duration of two months. During her time there, she provided technical assistance and support to customers, helping to resolve issues and enhance the overall customer experience.
Role at Lending Club
Gloria Castanon was employed at Lending Club as a Customer Service Representative from 2016 to 2017. In this role, she handled customer inquiries and provided support to ensure a positive experience for clients. Her work involved addressing customer concerns and facilitating effective communication between the company and its customers.