Jessica Kalagher
About Jessica Kalagher
Jessica Kalagher is a Senior Customer Success Manager at Menlo Security Inc., where she leverages her Gainsight certification to coach clients on cloud security change management. With prior experience at FIS and a background in Food and Beverage Management from Johnson & Wales University, she focuses on customer advocacy and strategic improvement plans.
Work at Menlo Security
Jessica Kalagher serves as a Senior Customer Success Manager at Menlo Security Inc. since 2022. In this role, she focuses on enhancing customer experiences by acting as a customer advocate. She influences the product roadmap by providing insights based on client feedback. Jessica designs Success Plans to help customers achieve their desired outcomes with Menlo Security's products. She monitors key performance metrics, including customer satisfaction, renewal rates, and adoption, to develop strategic improvement plans. Additionally, she engages with customer executive sponsors to strengthen relationships and identify new business opportunities.
Previous Experience at FIS
Prior to her current role, Jessica Kalagher worked at FIS in various capacities. From 2011 to 2013, she held the position of Enterprise Governance Risk and Compliance Solutions Specialist in San Diego, CA, and Framingham, MA. Before that, from 2009 to 2011, she served as an Account Manager/Customer Success Client Support Specialist in the Greater San Diego Area and Burlington, MA. Her experience at FIS provided her with a solid foundation in customer support and enterprise solutions.
Education and Expertise
Jessica Kalagher studied at Johnson & Wales University, where she earned an Associate's Degree in Food and Beverage Management from 1999 to 2001. In addition to her educational background, she holds a Gainsight certification, which she utilizes to coach customers on cloud security change management and governance. Her expertise in customer success and change management supports her current role in enhancing customer experiences.