Joaquin Pineda
About Joaquin Pineda
Joaquin Pineda serves as the Manager of Customer Success at Menlo Security Inc., a position he has held since 2019. He has extensive experience in customer service roles, having worked for various companies including UTi Worldwide and OpenDNS.
Work at Menlo Security
Joaquin Pineda has served as the Manager of Customer Success at Menlo Security Inc. since 2019. In this role, he is responsible for overseeing customer relationships and ensuring client satisfaction. His focus is on enhancing the customer experience and driving retention through effective service strategies. Pineda's tenure at Menlo Security has contributed to the company's commitment to providing secure web access and protecting organizations from cyber threats.
Previous Experience in Customer Success
Before joining Menlo Security, Joaquin Pineda held several positions in customer service and account management. He worked at OpenDNS, now part of Cisco, as an Enterprise Customer Success Manager from 2016 to 2019. Prior to that, he was a Major Client Service Manager and Regional Client Services Manager at UTi Worldwide from 2014 to 2016. His experience in these roles has equipped him with skills in managing client expectations and delivering tailored solutions.
Education and Expertise
Joaquin Pineda studied at San Francisco State University, where he earned two Bachelor of Arts degrees. He focused on Raza Studies and International Relations and Affairs, completing his studies from 2003 to 2006. This educational background has provided him with a strong foundation in cultural awareness and global issues, which he applies in his professional roles.
Career Background
Pineda's career includes diverse roles in customer service and account management across various organizations. He began his career at CEVA Logistics, where he participated in a Leadership Development Program in 2007. He later served as a Global Key Account Manager at CEVA Logistics from 2007 to 2012. Following this, he worked as a Client Service Manager at Gigya from 2013 to 2014, further building his expertise in client relations.