Julie Foster
About Julie Foster
Julie Foster is a Senior Knowledge and Training Manager at Menlo Security Inc., with extensive experience in technical support and training roles at Oracle. She has a strong background in managing customer relations and implementing training systems, holding degrees from the University of Teesside and the University of Strathclyde.
Current Role at Menlo Security
Julie Foster serves as the Senior Knowledge and Training Manager at Menlo Security Inc., a position she has held since 2019. In this role, she is responsible for overseeing the development and implementation of training programs and knowledge management strategies. Foster has played a key role in enhancing the learning experience for both internal staff and external clients. She successfully implemented a new Learning Management System (LMS) that facilitates training and knowledge sharing.
Previous Experience at Oracle
Foster has extensive experience at Oracle, where she worked for over 12 years in various roles. She began as a Training Consultant from 1989 to 1993, followed by positions as Project Manager, Principal Support Consultant, and Principal Technical Support Engineer. Her tenure included a significant role as Principal Software Support Engineer (Proactive Services) from 2011 to 2016. Throughout her time at Oracle, she was recognized for her collaboration with sales teams, earning the Quota Club award.
Educational Background
Julie Foster studied at the University of Teesside from 1985 to 1988, where she completed her undergraduate studies. She then attended the University of Strathclyde, earning a Master's degree in Database and Networking from 1988 to 1989. This academic background laid the foundation for her career in technical support and training.
Professional Contributions and Presentations
Foster has contributed to the professional community through presentations at significant industry events, including the Open World customer event in San Francisco. Her expertise in technical support and training has allowed her to share valuable insights with peers and stakeholders in the field.
International Experience
Julie Foster spent 18 months in the USA as a Technical Specialist, where she handled highly escalated customer situations. This international experience has enhanced her skills in customer support and technical problem-solving, contributing to her effectiveness in her current and previous roles.