Kasha Guilfoyle Jackson
About Kasha Guilfoyle Jackson
Kasha Guilfoyle Jackson is a Senior Desktop Support Technician with extensive experience in technical support roles, currently employed at Menlo Security Inc. and previously at Apple and other organizations in California.
Current Role at Menlo Security
Kasha Guilfoyle Jackson serves as a Senior Desktop Support Technician at Menlo Security Inc. since 2021. In this role, Kasha focuses on providing technical support and ensuring the usability and security of IT systems. The position involves troubleshooting hardware and software issues, as well as maintaining efficient desktop environments for users in Mountain View, California.
Career at Apple
Kasha has held multiple positions at Apple, contributing to various aspects of technical support and training. Kasha worked as a Technical Specialist from 2015 to 2017, followed by a role as a Genius from 2018 to 2019. Additionally, Kasha served as a Market Trainer at Apple for one year. These roles involved addressing customer inquiries, providing technical solutions, and enhancing user experience through effective training.
Previous Experience in IT Support
Before joining Menlo Security, Kasha worked at several organizations in IT support roles. Kasha was an IT Support Technician at Lucid Motors for seven months in 2021 and an IT ops technician at Milestone Technologies, Inc. for five months in 2019. Kasha also gained experience at the YMCA of Silicon Valley, working in membership services and as an after-school teacher from 2012 to 2016.
Education and Certifications
Kasha studied Graphic Design at Foothill College, achieving some college education from 2018 to 2020. Kasha is also an Apple-certified Mac technician, specializing in troubleshooting and resolving issues with computer systems and mobile devices. This certification reflects Kasha's technical expertise and commitment to maintaining high standards in IT support.
Coaching Experience
In addition to technical roles, Kasha has been the Head Basketball Coach at Saint Andrew's Episcopal School since 2010. This long-term commitment demonstrates Kasha's leadership skills and ability to mentor and develop young athletes over a span of 14 years.