Paul Fiscella
About Paul Fiscella
Paul Fiscella is a Knowledge and Training Technical Writer at Menlo Security Inc. in London, United Kingdom, where he has worked since 2021. He holds a Bachelor of Arts in Musicology and Ethnomusicology from Southern Connecticut State University and has extensive experience in technical training and customer service roles at various companies, including Apple and Bonhams.
Work at Menlo Security
Paul Fiscella has been employed at Menlo Security Inc. as a Knowledge and Training Technical Writer since 2021. He is based in the London Area, United Kingdom. In this role, he focuses on creating and managing technical documentation and training materials to support the company's cybersecurity solutions.
Education and Expertise
Paul Fiscella earned a Bachelor of Arts (B.A.) in Musicology and Ethnomusicology from Southern Connecticut State University, where he studied from 2007 to 2012. He also attended the Academy of Information Technology and Engineering from 2003 to 2007. His educational background provides him with a diverse skill set that complements his technical writing and training expertise.
Previous Employment Experience
Prior to his current position, Paul Fiscella worked at Bonhams as a Technical Training Manager for six months in 2021. He has extensive experience at Apple, where he held various roles including Specialist, Expert, In Store Guest Trainer, and Creative Pro from 2012 to 2018. Additionally, he served as a Technical Trainer at Aventri for three years, from 2018 to 2021.
Career Progression at Apple
Paul Fiscella's career at Apple spanned several roles over a period of five years. He began as a Specialist in 2012, progressed to Expert, and later took on roles such as In Store Guest Trainer and Creative Pro. His experience at Apple contributed to his development in customer service and technical training.