Rick Cartmell
About Rick Cartmell
Rick Cartmell is a Senior Technical Support Engineer with extensive experience in network security and technical support, currently employed at Menlo Security Inc. and previously at FireEye, Inc. and Computer Science Corporation.
Work at Menlo Security
Rick Cartmell has been employed at Menlo Security Inc. as a Senior Technical Support Engineer since 2021. In this role, he provides advanced technical support and troubleshooting for security technologies. His responsibilities include managing and resolving complex technical issues, ensuring customer satisfaction, and maintaining high standards of service delivery.
Current Role at FireEye, Inc.
Rick Cartmell has served as a Level 3 Senior Technical Support Engineer at FireEye, Inc. since 2014. With nearly a decade of experience in this position, he focuses on providing technical support for cybersecurity solutions. His work involves diagnosing and resolving issues related to FireEye's security products, contributing to the overall effectiveness of the company's security offerings.
Previous Experience in Technical Support
Prior to his current roles, Rick worked at Computer Science Corporation, providing Tier 2 technical support for eBay from 2011 to 2014. He also held a position as a Desktop Support Technician at TelStar Associates Inc. from 2009 to 2010. These experiences have contributed to his extensive knowledge in technical support and customer service.
Education and Expertise
Rick Cartmell holds a Bachelor's degree in Information Technology with a focus on Security from Western Governors University, which he completed between 2010 and 2016. He also studied Network and System Administration at the Advanced Technical Center, earning several certifications, including CompTIA A+, Microsoft MCP, and Cisco CCNA. His educational background supports his advanced knowledge in network security and technical support.
Certifications and Technical Skills
Rick possesses several industry-recognized certifications, including Cisco CCNA Security, CompTIA Project+, CompTIA Linux+, and LPIC-1. His skills encompass managing and troubleshooting technologies such as DNS, DHCP, and PBX VoIP. He has experience with security technologies like FireEye and Snort, highlighting his strong background in cybersecurity.