Tetsuro Kurokawa
About Tetsuro Kurokawa
Tetsuro Kurokawa is a Technical Support Engineer at Menlo Security Inc. in Mountain View, California, where he has worked since 2017. He has extensive experience in technical support roles, having previously worked at companies such as Cisco and Fireeye, and holds a Bachelor of Fine Arts from the Academy of Art University.
Work at Menlo Security
Tetsuro Kurokawa has been employed at Menlo Security Inc. since 2017, serving as a Technical Support Engineer. His role involves providing technical assistance and support to clients, ensuring the effective use of Menlo Security's products and services. Kurokawa's experience in this position spans over seven years, during which he has contributed to the company's mission of enhancing cybersecurity solutions. Menlo Security is based in Mountain View, California, where Kurokawa continues to support the organization's operations.
Previous Experience in Technical Support
Before joining Menlo Security, Tetsuro Kurokawa held several technical support roles. He worked as a Customer Support Engineer at Fireeye, Inc. from 2013 to 2017, where he focused on assisting customers with cybersecurity solutions. Prior to that, he served as a Support Escalation Engineer at Cisco from 2007 to 2013, addressing complex technical issues. His career began as a Server Administrator at Livedoor from 2002 to 2006, where he managed server operations in Spain. This diverse background has equipped him with extensive knowledge in technical support.
Education and Expertise
Tetsuro Kurokawa earned a Bachelor of Fine Arts degree from the Academy of Art University, where he studied from 1995 to 1999. His educational background provides a foundation for his analytical and problem-solving skills, which are essential in his technical support roles. Kurokawa's expertise lies in technical support and customer service within the technology sector, particularly in cybersecurity and server management.
Career Timeline
Tetsuro Kurokawa's career spans multiple roles in the technology industry. He began as a Server Administrator at Livedoor from 2002 to 2006. He then transitioned to Cisco as a Support Escalation Engineer from 2007 to 2013. Following his time at Cisco, he worked at Fireeye, Inc. as a Customer Support Engineer from 2013 to 2017. Since 2017, he has been with Menlo Security as a Technical Support Engineer. This timeline reflects his progressive experience in technical support and customer service.