Jessica Kitt
About Jessica Kitt
Jessica Kitt serves as the Director of Customer Success at Mentor Collective, bringing extensive experience in client experience and customer success from her previous roles at Popmenu and other educational institutions. She holds a Bachelor of Arts in Political Science and History from the University at Buffalo and a Master of Science in Applied Educational Psychology from Northeastern University.
Current Role at Mentor Collective
Jessica Kitt serves as the Director of Customer Success at Mentor Collective since 2023. In this role, she focuses on enhancing customer experiences and driving positive outcomes through effective communication and feedback analysis. Her responsibilities include overseeing customer success strategies and ensuring that client needs are met efficiently.
Previous Experience at Popmenu
Prior to her current position, Jessica Kitt held multiple roles at Popmenu. She worked as the Vice President of Client Experience from 2022 to 2023 and as the Director of Client Experience for 7 months in 2021. Additionally, she served as Lead, Client Success, and Client Success Manager in 2020. In these roles, she implemented process innovations in SaaS organizations to improve customer success outcomes.
Educational Background
Jessica Kitt earned a Bachelor of Arts in Political Science and History from the University at Buffalo, completing her studies from 2005 to 2008. She furthered her education at Northeastern University, obtaining a Master of Science in Applied Educational Psychology with a focus on College Student Development and Counseling from 2008 to 2010. In 2019, she also received a Certificate in Women in Leadership from Cornell University.
Experience in Higher Education
Jessica Kitt has extensive experience in higher education. She worked at Boston University as a Residence Hall Director from 2010 to 2014. Additionally, she held various positions at Northeastern University, including Graduate Assistant Operations Coordinator, Graduate Assistant Program Advisor, and Building Manager. Her roles involved managing student engagement and supporting student success initiatives.
Professional Skills and Focus
Jessica Kitt possesses a strong background in inquiry processing, meeting organization, and facilitation. She is enthusiastic about collaborating with sustainable organizations to expand customer bases. Her expertise includes strategic operations and management, which she applies to drive customer success in her current and previous roles.