Tom Pan
About Tom Pan
Tom Pan is a Product Support Engineer at Menusifu Inc. in New York, with a background in Electronics Engineering and experience in technical support and product management.
Work at Menusifu
Tom Pan has been employed at Menusifu Inc. as a Product Support Engineer since 2018. In this role, he focuses on providing technical assistance and support for the company's products. His responsibilities include troubleshooting issues, assisting clients with product integration, and ensuring customer satisfaction. His tenure at Menusifu has allowed him to apply his engineering background to enhance product functionality and user experience.
Previous Experience at Mindray
Before joining Menusifu, Tom Pan worked at Mindray as a Technical Support Engineer for eight months in Shenzhen, Guangdong, China, from 2014 to 2015. In this position, he provided technical support for medical devices, helping to resolve customer inquiries and technical issues. His experience at Mindray contributed to his understanding of the healthcare technology sector.
Education and Expertise
Tom Pan studied at Simon Fraser University, where he earned a Bachelor of Science degree in Electronics Engineering from 2007 to 2014. His education provided him with a solid foundation in engineering principles. He has expertise in integrating hospital APIs such as HIS, LIS, and PACS, which facilitates data interconnection among healthcare organizations. This technical knowledge supports his current role in product support.
Background in Engineering and Product Management
Tom Pan possesses a diversified background that combines engineering and product management. His experience includes designing, testing, and training, which equips him with a comprehensive understanding of product development processes. This background enables him to effectively address customer needs and contribute to product enhancements.
Internship Experience at Blackberry
Tom Pan also gained valuable experience as a Safety Compliance Associate Intern at Blackberry from 2012 to 2013 in Waterloo, Ontario, Canada. During this year-long internship, he was involved in ensuring that products met safety compliance standards. This role further developed his skills in technical support and compliance within the technology sector.