Aranzazu Castro Tavares
About Aranzazu Castro Tavares
Aranzazu Castro Tavares serves as the Operations Manager and Head of Demand at Meowtel since 2021, bringing a diverse skill set and extensive experience in customer service and operations management.
Work at Meowtel
Aranzazu Castro Tavares has been serving as the Operations Manager and Head of Demand at Meowtel since 2021. In this role, she oversees operational strategies and demand management, contributing to the company's growth and efficiency. Her responsibilities include optimizing processes and ensuring effective communication across teams.
Previous Experience
Prior to her current position, Aranzazu held various roles that contributed to her diverse skill set. She worked at Carnival Cruise Line as Bar Staff for nine months in 2014-2015. At Strawberry Tours, she served in multiple capacities, including Customer Service Manager and Assistant Regional Manager in 2019, Partnerships Coordinator in 2020, and Tour Content Creator for four months in the same year. Additionally, she worked as a Customer Service Interpreter at LanguageLine Solutions from 2017 to 2018.
Technical Skills and Proficiencies
Aranzazu possesses a diverse technical skill set, with proficiency in various platforms such as Zendesk, PeekPro, PARiM, HomeRun, BaseCamp, WordPress, Recruitee, Asana, Slack, Hubspot, and Bitbucket. Her experience includes providing tech support and maintaining websites, indicating her strong technical acumen and ability to set up platforms from scratch.
Background in Customer Service and Operations
Aranzazu has a solid background in customer service and operations management. She worked at Strawberry Tours as Customer Service / Logistics and Operations Manager for two years from 2018 to 2020. Her experience in medical specialized interpretation further highlights her strong foundation in accurate communication and translation, essential for effective customer service.
Professional Development and Challenges
Aranzazu enjoys tackling new challenges and is driven by a desire to continuously gain knowledge and improve processes. Her proactive approach to professional development allows her to adapt to changing environments and enhance operational efficiencies within her roles.