Erica Bowman
About Erica Bowman
Erica Bowman is an Account Setup Analyst with a Bachelor of Science in Computer Science from Lincoln University. She has extensive experience in customer service and account management, having worked for several companies including MerchantE and Worldpay.
Work at MerchantE
Erica Bowman has been employed at MerchantE as an Account Setup Analyst since 2020. In her role, she manages five different queues and emails, ensuring efficient handling of account setups. She interacts with both internal and external customers to improve the quality of account setups. Additionally, she is responsible for programming and auditing parameters in the system to ensure correct configuration for third-party partner access. Erica also applies for American Express on behalf of merchants using the ESA system and addresses troubleshooting tasks for various applications.
Previous Experience at Worldpay
Before joining MerchantE, Erica Bowman worked at Worldpay for a total of six years in various roles. She began as a Help Desk Specialist I in 2013, where she served for five months. She then progressed to Help Desk Specialist II from 2013 to 2015. Following this, she worked as a Contracts Processing Representative from 2015 to 2019. During her tenure at Worldpay, Erica developed skills in customer support and contract management.
Experience at Benevis
Erica Bowman held multiple positions at Benevis between 2010 and 2012. She started as a Patient Service Specialist/Quality Assurance Representative for one year. Following this role, she worked as a Commercial Insurance Verification Specialist for 11 months and then served as a Billing Specialist for nine months. Her experience at Benevis contributed to her expertise in customer service and quality assurance in the healthcare sector.
Education and Expertise
Erica Bowman earned a Bachelor of Science degree in Computer Science from Lincoln University in Missouri. Her educational background provides a solid foundation for her technical skills, particularly in programming and system auditing. This expertise is evident in her current role at MerchantE, where she applies her knowledge to manage account setups and troubleshoot various applications.
Career Progression
Erica Bowman's career has shown a clear progression in roles related to customer service and account management. Starting in the healthcare sector at Benevis, she transitioned to the financial services industry with Worldpay and later MerchantE. Her diverse experience across different roles and industries has equipped her with a comprehensive skill set that enhances her effectiveness in her current position.