J D Lakshman
About J D Lakshman
J D Lakshman is a ServiceNow Developer with extensive experience in system configuration and application management. He has worked for notable companies such as Medtronic, GE Capital, and MerchantE, specializing in ITIL Management and ServiceNow modules.
Work at MerchantE
Currently, J D Lakshman serves as a ServiceNow Developer at MerchantE, a position he has held since 2020. In this role, he specializes in configuring applications for ITIL Management within the ServiceNow platform. His responsibilities include overseeing administration and development support for the Integrated Risk Management module. He also maintains service maps within ServiceNow, ensuring accurate mapping of dependencies between devices and applications.
Previous Experience at Medtronic
J D Lakshman worked as a ServiceNow Developer at Medtronic from 2018 to 2020, during which he was based in Minneapolis, Minnesota. His role involved system configuration, gathering user and process requirements, customizing workflows, and conducting quality assurance testing. This experience contributed to his expertise in ServiceNow development.
Experience at GE Capital
Before joining Medtronic, J D Lakshman was employed as a ServiceNow Developer at GE Capital from 2017 to 2018. His work involved similar responsibilities related to ServiceNow, further enhancing his skills in system configuration and workflow customization.
Educational Background
J D Lakshman earned a Bachelor of Technology (BTech) degree in Electrical and Electronics Engineering from KL University. This educational foundation supports his technical expertise in software development and system administration.
Technical Skills and Expertise
J D Lakshman has extensive experience with various ServiceNow modules, including Infrastructure Management, Incident Management, and Change Management. He is proficient in glide scripting for UI actions and business rules, as well as writing custom JavaScript code to enhance ServiceNow functionalities. His experience also includes data migration, integration methodologies, and leading implementation projects on ServiceNow NON_ITSM modules.