Mike Vaughn
About Mike Vaughn
Mike Vaughn serves as the Chief Experience Officer at MerchantE, where he focuses on customer experience design and risk management. He has extensive experience in the payments industry, having held various leadership roles at companies such as Total Merchant Services and Paya.
Current Role at MerchantE
Mike Vaughn serves as the Chief Experience Officer at MerchantE, a position he has held since 2023. In this role, he focuses on enhancing customer experience design, which is essential for the company's growth in the payments industry. His leadership is pivotal in shaping strategies that improve customer interactions and satisfaction.
Previous Experience at Total Merchant Services
Prior to his current role, Vaughn worked at Total Merchant Services as the Executive Vice President of Operations from 2012 to 2017. During his five years in Woodland Hills, CA, he was responsible for overseeing operational strategies and improving service delivery, contributing to the company's operational efficiency.
Expertise in Payments and Compliance
Vaughn possesses extensive expertise in electronic billing payments and presentment, which supports his leadership in the payments sector. He specializes in risk management and compliance, areas that are critical for success in fintech. His knowledge in these domains enhances MerchantE's ability to navigate regulatory landscapes.
Career Progression in the Fintech Sector
Vaughn has held various positions in the fintech industry, including Chief Operating Officer at Paya from 2018 to 2019 and Head of Operations and Customer Experience at MerchantE from 2020 to 2023. His career reflects a consistent focus on operational excellence and customer satisfaction, demonstrating his commitment to driving business success.
Educational Background
Mike Vaughn studied at Moorpark College, where he pursued General Studies and earned a Bachelor of Arts (BA). His educational foundation supports his professional endeavors in the payments and fintech industries, providing him with the skills necessary for strategic planning and team leadership.