Samuel Chaffin
About Samuel Chaffin
Samuel Chaffin is a Quality Assurance Specialist at MerchantE, where he has worked since 2021. He has over a decade of experience in call center environments, with a strong focus on quality assurance and customer service training.
Work at MerchantE
Samuel Chaffin has served as a Quality Assurance Specialist at MerchantE since 2021. In this role, he is responsible for ensuring that the company's products and services meet established quality standards. His tenure at MerchantE marks a continuation of his expertise in quality assurance, building on his previous experiences in similar positions.
Previous Experience in Quality Assurance
Prior to his current role, Samuel Chaffin worked at Equifax as a Quality Assurance Specialist from 2018 to 2021. During this time, he contributed to maintaining quality standards within the organization. His experience at Equifax complements his current responsibilities at MerchantE, enhancing his capabilities in quality assurance.
Background in Customer Service and Training
Samuel Chaffin has a strong background in customer service and training, having held various roles in call centers. He worked as a Client Care Coordinator and Pace Training Lead at Cox Enterprises from 2016 to 2018, where he focused on training staff and improving customer interactions. His earlier role as a Customer Service Dispatcher at Direct Energy further solidified his customer service skills.
Education and Expertise
Samuel Chaffin earned a Bachelor's degree in Business Administration and Management from Ashford University, completing his studies from 2016 to 2021. His educational background supports his professional roles, particularly in quality assurance and customer service management. This academic foundation, combined with over a decade of experience in call center environments, enhances his expertise in the field.
Career Progression in Call Centers
Samuel Chaffin's career spans over a decade in call center environments, where he has held various supervisory and quality assurance roles. He began as a Contact Center Supervisor at NuLink from 2008 to 2012, gaining valuable leadership experience. His progression through roles emphasizes his commitment to quality and customer service within the industry.