William Dalton Cpm, Cspo
About William Dalton Cpm, Cspo
William Dalton is a Product Owner with over 10 years of experience in customer service and product management. He has worked at various companies, including Worldpay and MerchantE, and holds a Bachelor's degree in History Teacher Education from Kennesaw State University.
Work at MerchantE
William Dalton has served as a Product Owner at MerchantE since 2020. In this role, he is responsible for overseeing product development and ensuring that the products meet customer needs. His experience in product management and customer service contributes to his effectiveness in this position. Dalton's focus on collaboration and relationship-building is essential for driving product success within the organization.
Previous Experience at Worldpay
Dalton has a significant history with Worldpay, where he held multiple positions over several years. He started as a Customer Support Specialist from 2013 to 2015, then progressed to Call Center Supervisor from 2015 to 2016. After that, he worked as a Business System Analyst for one year in 2016, followed by a two-year tenure as Product Manager from 2017 to 2019. This diverse experience provided him with a comprehensive understanding of customer needs and product development.
Experience at Priority Payment Systems
Dalton worked as a Product Manager at Priority Payment Systems for eight months in 2019 to 2020. In this role, he contributed to the management and development of payment solutions, further enhancing his skills in product ownership. This experience added to his extensive background in the payments industry.
Educational Background
William Dalton studied at Kennesaw State University, where he earned a Bachelor's degree in History Teacher Education. He also attended Georgia Gwinnett College, where he completed coursework in General Studies. His educational background supports his analytical skills and ability to communicate effectively in his professional roles.
Customer Service Expertise
With over 10 years of experience in customer service, Dalton has developed strong skills in both face-to-face and call center environments. His roles at Gap Inc. as Customer Service Manager and various positions at Worldpay have equipped him with the ability to build relationships and address customer needs effectively. This expertise is crucial in his current role as Product Owner.