Adrian Hernandez, MBA
About Adrian Hernandez, MBA
Adrian Hernandez, MBA, serves as a Customer Success Manager at Meriplex, where he has significantly contributed to account growth and customer satisfaction. He holds a Bachelor's degree in Multi-/Interdisciplinary Studies from Texas State University and an MBA in Management of Technology from the University of Houston-Clear Lake.
Work at Meriplex
Adrian Hernandez serves as a Customer Success Manager at Meriplex, a position he has held since 2023. In this role, he leads quarterly business reviews aimed at retaining and enhancing account growth. He manages a portfolio of 90 clients, contributing to $1.2 million in Monthly Recurring Revenue (MRR) and $15 million in Annual Recurring Revenue (ARR). His efforts have resulted in increased customer satisfaction by over 50%, as well as $2 million in contract renewals and acquisitions. Additionally, he has executed Root Cause Analysis (RCA) in collaboration with security operations and network operations.
Education and Expertise
Adrian Hernandez holds a Master of Business Administration (MBA) in Management of Technology - Leadership from the University of Houston-Clear Lake, which he completed from 2019 to 2021. He also earned a Bachelor's degree in Multi-/Interdisciplinary Studies from Texas State University, studying from 2010 to 2013. Earlier, he obtained an Associate of Arts in Political Science and Government from San Jacinto College between 2006 and 2010. His educational background supports his expertise in customer success management and technology leadership.
Background
Before joining Meriplex, Adrian Hernandez accumulated diverse experience in various roles. He worked as a Certified Veterinary Technician at Bay-Porte Animal Hospital from 2008 to 2015. He also served as an Instructional Paraprofessional and a History Teacher-Department Lead at Pasadena Independent School District from 2014 to 2021. In 2021, he transitioned to a Digital Learning Coach role at Spring ISD and later became a Manager of Customer Success at Imagine Learning for a brief period in 2022.
Achievements
At Meriplex, Adrian Hernandez achieved significant financial results through client advocacy and reconciliation efforts, generating over $500,000 in remittance. He also reduced client credit distributions by 20% by identifying billing anomalies through various CRM and billing tools, including Autotask and ConnectWise Manage. His contributions have been pivotal in enhancing customer retention and satisfaction, demonstrating his effectiveness in customer success management.