Dale Joaquin, Director Managed Services
About Dale Joaquin, Director Managed Services
Dale Joaquin serves as the Managed Services Director at Meriplex Communications, where he has worked since 2020. He has extensive experience in IT management and global data communications, along with a strong background in quality management and team leadership.
Current Role at Meriplex Communications
Dale Joaquin serves as the Managed Services Director at Meriplex Communications, a position he has held since 2020. In this role, he oversees the delivery of managed services, ensuring that operational standards are met and maintained. His responsibilities include strategic planning and execution within the managed services sector, contributing to the overall efficiency and effectiveness of the organization.
Previous Experience at Meriplex Communications
Dale Joaquin has held multiple positions at Meriplex Communications prior to his current role. He worked as the Quality Audit Director from 2011 to 2013, followed by roles as PMO/PMP Manager from 2014 to 2017, Service Delivery Director from 2017 to 2020, and Network Operations Center (NOC) Manager from 2011 to 2014. His diverse experience within the company has equipped him with a deep understanding of its operations and service delivery frameworks.
Professional Background in Telecommunications
Dale Joaquin has a robust background in telecommunications, having worked at Verizon Business as a Senior Sales Executive from 2004 to 2006 and at Time Warner Telecommunications in a similar role from 2002 to 2004. His experience in sales and service delivery has contributed to his comprehensive understanding of the telecommunications landscape and client needs.
Technical Expertise and Skills
Dale possesses extensive experience in designing and implementing global data communications infrastructures. He has a strong technical background, particularly in integrating mobile devices with Cisco MVS technology. His knowledge encompasses major communications and computing technologies, supported by a proven track record of managing Key Performance Indicators and ensuring compliance with established SLAs.
Education and Quality Management Standards
Dale Joaquin has implemented Quality Management Standards, including ISO 9000 and SSAE 16, and has developed procedures and policies using ITIL guidelines. His educational background supports his comprehensive understanding of the SOP process, which includes planning, developing, implementing, and monitoring within large-scale IT environments.