Jimmy Hernandez
About Jimmy Hernandez
Jimmy Hernandez is a Network Analyst with extensive experience in network troubleshooting and management. He has worked for various organizations, including Houston ISD and Meriplex, and is proficient in using ConnectWise CRM and a range of network devices.
Work at Houston ISD
Jimmy Hernandez has been employed as a Network Analyst at Houston Independent School District (HISD) since 2022. In this role, he is responsible for troubleshooting and resolving various network issues, including DNS, DHCP, OSPF, BGP, and firewall configurations. His position requires daily interaction with business customers to provide technical support for internet services, email, phone systems, and LAN networks. Hernandez's experience in this role builds on his previous work in network analysis and technical support.
Experience at Meriplex
Currently, Jimmy Hernandez serves as a Network Analyst at Meriplex, a position he has held since 2022. His responsibilities include managing service tickets and updating customer profiles using the ConnectWise CRM application. Hernandez's expertise in network troubleshooting and device management is utilized in this role, where he works with various network devices, including Cisco, Netvanta, Meraki, VMware SD-WAN, Fortinet, and Palo Alto.
Background in Technical Support
Jimmy Hernandez has a diverse background in technical support and network analysis. He began his career at AT&T as a Network Center Technician from 2000 to 2010, where he gained foundational experience in network operations. He then worked at Logix Communications as Tier 2 Data Technical Support from 2012 to 2015, followed by a role as NOC Analyst at CenterPoint Energy from 2015 to 2016. Hernandez also served as an Associate Network Analyst at Houston ISD from 2016 to 2022.
Education and Expertise
Jimmy Hernandez studied at ITT Technical Institute, where he earned an Associate of Arts and Sciences (AAS) degree in Electrical and Electronics Engineering from 1998 to 2000. His educational background has equipped him with the technical knowledge necessary for his roles in network analysis and support. Hernandez is proficient in analyzing email headers and verifying TCP/IP layers, which are essential skills for effective network troubleshooting.