Kim Leung
About Kim Leung
Kim Leung is a System Administrator II with extensive experience in managing backup solutions and providing Tier 3 support at Meriplex. With a background in various technical roles, Leung specializes in server and workstation management, utilizing tools like Kaseya VSA and ConnectWise Manage.
Work at Meriplex
Kim Leung currently holds the position of System Administrator II at Meriplex, where she has worked since 2021. In this role, she provides Tier 3 support for the Managed Service Provider (MSP) service desk team. Prior to her current position, she served as a System Administrator at Meriplex from 2018 to 2021, accumulating three years of experience in Houston. During her tenure, she specialized in monitoring, patching, scripting, and reporting for servers and workstations using Kaseya VSA.
Previous Experience
Before joining Meriplex, Kim Leung worked at the Harris County Department of Education as a Helpdesk Analyst II from 2009 to 2018, gaining nine years of experience in the Houston, Texas area. Additionally, she served as a Computer Technician and On-Site Support Leader at Prime Systems / Directron for one year in 2008-2009. These roles contributed to her extensive background in IT support and system administration.
Technical Proficiencies
Kim Leung possesses proficiency in managing various backup solutions, including Barracuda, Datto, and Unitreads Backup. She has expertise in a wide range of technologies such as VMware/HyperV, Meraki, Unifly, FortiGate, and Azure AD. Additionally, she is experienced in using security and antivirus solutions, including ESET, FortiEDR, and Symantec AV. Her technical skills are complemented by her responsibilities in maintaining, designing, and supporting ConnectWise Manage for both internal users and external customers.
Education and Expertise
Kim Leung's educational background supports her role as a System Administrator. She specializes in various aspects of IT management, including monitoring, patching, scripting, and reporting for servers and workstations. Her expertise extends to backup solutions and security technologies, making her a valuable asset in her current role at Meriplex.