Mustafa Al Dulaimi
About Mustafa Al Dulaimi
Mustafa Al Dulaimi is a Senior Network Analyst at Meriplex, with a background in network engineering and technical support. He has over six years of experience in the technology sector, having previously worked at EnTouch Systems, Inc. and Hewlett-Packard.
Work at Meriplex
Mustafa Al Dulaimi has been employed at Meriplex as a Senior Network Analyst since 2021. In this role, he is responsible for analyzing and optimizing network performance, ensuring efficient operations within the organization. His position requires a strong understanding of network systems and the ability to troubleshoot complex issues. Al Dulaimi's experience in network analysis contributes to the overall effectiveness of Meriplex's services.
Previous Experience at EnTouch Systems, Inc.
Before joining Meriplex, Mustafa Al Dulaimi worked at EnTouch Systems, Inc. from 2016 to 2021. He initially served as a Technical Support Specialist/HelpDesk for two years, where he provided assistance to clients and resolved technical issues. He then transitioned to the role of Network Engineer for three years, focusing on network infrastructure and performance in the Houston, Texas area.
Technical Support and Call Center Operations Background
Mustafa Al Dulaimi has a solid background in technical call center operations. He has experience in enhancing service delivery during critical situations, which includes providing technical support during citywide winter emergencies. His ability to effectively communicate with both technical and non-technical staff has been a key aspect of his career in technical support.
Education and Expertise
Mustafa Al Dulaimi earned a Bachelor’s Degree in English Language and Literature from the University of Diyala, where he studied from 2005 to 2009. His educational background complements his technical skills, particularly in communication and documentation. Al Dulaimi possesses expertise in diagnosing, troubleshooting, and resolving client issues related to hardware maintenance, installations, and upgrades.
Career Progression and Roles
Throughout his career, Mustafa Al Dulaimi has held various technical roles. He began as a Helpdesk Technician at Revention in 2016 and later worked as an Apple Tech at PCS-CTS for three months in 2015. His experience also includes a position as a Server Repair Tech at Hewlett-Packard from 2013 to 2015. This diverse career path has equipped him with a wide range of technical skills and knowledge.