Sean Ward
About Sean Ward
Sean Ward serves as the Director of Service Delivery at Meriplex Communications in Houston, Texas, where he has worked since 2019. He has extensive experience in customer service management and expertise in VoIP and Data Center services.
Work at Meriplex
Sean Ward has been serving as the Director of Service Delivery at Meriplex Communications since 2019. In this role, he oversees the delivery of services to clients, ensuring that customer needs are met efficiently. His responsibilities include managing service delivery processes and coordinating with various teams to enhance customer satisfaction. Meriplex Communications is based in Houston, Texas, where Ward has contributed to the company's growth and service excellence.
Previous Experience at Logix Fiber Networks
Before joining Meriplex, Sean Ward worked at Logix Fiber Networks as the Director of Service Delivery from 2010 to 2019. During his nine-year tenure, he was responsible for overseeing service delivery operations, focusing on customer satisfaction and operational efficiency. His experience at Logix provided him with valuable insights into the telecommunications industry and enhanced his management skills.
Education and Expertise
Sean Ward studied at Lone Star College-CyFair, where he gained foundational knowledge relevant to his career in telecommunications. He possesses expertise in managing Voice over Internet Protocol (VoIP) and Data Center services. His background in customer service management complements his technical skills, allowing him to effectively address client needs and improve service delivery.
Telecommunications Industry Skills
Sean Ward has developed strong skills in networking within the telecommunications industry. His experience in service delivery management has equipped him with the ability to navigate complex technical environments and implement effective solutions. His focus on customer service management ensures that he maintains high standards in service delivery, contributing to overall client satisfaction.