Amanda Ayala
About Amanda Ayala
Amanda Ayala is a Program Success Manager and Career Coach at Merit America, where she has worked since 2020. She has a background in technical support and career services, and holds a Bachelor's degree in Communication Studies and English from The University of Texas Rio Grande Valley.
Work at Merit America
Amanda Ayala has been serving as a Program Success Manager and Career Coach at Merit America since 2020. In this role, she monitors learners' progress in online courses and provides proactive support to those who are struggling. She facilitates peer learning through small groups, helping learners develop professional skills that align with their respective fields. Amanda also designs and implements workshops and training programs aimed at enhancing career development. Her efforts contribute to building a positive and supportive cohort culture through ongoing communication via Slack, email, and events.
Previous Experience at T-Mobile
Before her current role, Amanda worked at T-Mobile as a Technical Support Specialist for five months in 2016. This position was based in Mission, Texas, where she provided technical assistance and support to customers, gaining valuable experience in customer service and technical problem-solving.
Career at Lincoln Tech
Amanda served as a Career Service Advisor at Lincoln Tech from 2017 to 2020 in Grand Prairie, Texas. In this capacity, she was responsible for guiding students in their career paths, helping them to connect with potential employers and enhance their job readiness skills. Her role involved providing resources and support to facilitate successful career transitions for students.
Education and Expertise
Amanda Ayala earned her Bachelor's degree in Communication Studies and English from The University of Texas Rio Grande Valley, completing her studies from 2012 to 2015. This educational background has equipped her with strong communication skills and a comprehensive understanding of effective teaching and coaching methodologies, which she applies in her current role.