Diana H.
About Diana H.
Diana H. is a Learning Associate at Merit America, where she utilizes data to inform decision-making in a 17-week program. She has a background in data analytics and extensive experience in management reporting and public relations.
Work at Merit America
Diana H. has been employed as a Learning Associate at Merit America since 2024. In this role, she focuses on utilizing data to draw conclusions, make predictions, and facilitate informed decision-making within the intensive 17-week program. Her responsibilities include enhancing the learning experience for participants through data-driven insights.
Previous Experience at HSBC
Prior to her current position, Diana H. worked at HSBC as a Senior Management Reporting Analyst from 2005 to 2020. During her 15 years at HSBC, she was involved in management reporting and analysis, contributing to the organization's data-driven decision-making processes. Her experience in this role provided her with a strong foundation in data analysis and reporting.
Experience at Alorica Inc USA
Diana H. also worked at Alorica Inc USA as a Prior Authorization Representative from 2022 to 2023. In this position, she gained experience in handling prior authorization processes, which involved communication and coordination with healthcare providers and insurance companies. This role further developed her skills in customer service and operational efficiency.
Education and Expertise
Diana H. earned a Bachelor's Degree (Hons) in Public Relations from Universiti Teknologi MARA, where she studied from 2010 to 2015. Her education provided her with a solid understanding of communication strategies and public relations principles. Additionally, she completed the Google Data Analytics Professional Certificate course, which included a capstone project focused on real-world data scenarios, enhancing her expertise in data collection, transformation, and visualization.
Professional Skills Development
Throughout her career, Diana H. has developed proficiency in various professional skills, including effective written communication, interpersonal group work, prioritization, and time management. These skills were further enhanced through her coursework at Merit America, where she also gained experience with tools such as Google Workspace, Slack, and Zoom.