Tahnia Robinson
About Tahnia Robinson
Tahnia Robinson is an IT Support Specialist with a background in customer service and education. She has experience in various roles, including positions at Whole Foods Market and Ansafone Contact Centers, and is currently employed at Merit America.
Work at Merit America
Tahnia Robinson currently serves as an IT Support Specialist at Merit America, a position she has held since 2024. In this remote role, she applies her technical skills and customer service experience to support users effectively. Her responsibilities include troubleshooting technical issues, assisting with system administration, and ensuring a smooth IT experience for clients.
Education and Expertise
Tahnia Robinson studied at Overton High School for the Creative and Performing Arts, where she earned her High School Diploma in 2018. She is currently pursuing a Bachelor of Business Administration (BBA) in Business Administration and Management at Western Governors University, expected to graduate in 2027. Additionally, she has completed the Google IT Support Professional Certificate program, gaining knowledge in networking protocols, system administration, and troubleshooting methodologies.
Background in Customer Service
Tahnia Robinson has a diverse background in customer service, having worked in various roles that honed her communication skills and customer-centric approach. She served as a Customer Service Representative at K&G Fashion Superstore from 2020 to 2021 and as a Remote Customer Service Representative at Ansafone Contact Centers for three months in 2022. Her experience includes addressing inquiries and ensuring customer satisfaction, which has contributed to her problem-solving abilities.
Previous Work Experience
Before her current role, Tahnia Robinson worked at Whole Foods Market as a Prepare Foods team member for three months in 2022. This on-site position in Memphis, Tennessee, instilled in her a meticulous attention to detail and a collaborative mindset. Additionally, she served as a Teacher Assistant at Overton High School from 2015 to 2018, where she supported educational activities and contributed to a positive learning environment.