Zandra Cole
About Zandra Cole
Zandra Cole is an IT Support Specialist currently employed at Merit America and has extensive experience in various roles within the U.S. Army, including Medical Plans, Operations, and Security Officer since 2012.
Work at Merit America
Currently, Zandra Cole serves as an IT Support Specialist at Merit America, a position she has held since 2023. In this role, she has developed professional skills through coursework and career coaching. Her responsibilities include providing technical support and enhancing IT security measures. She has gained hands-on experience with various tools and systems, contributing to the organization's mission of empowering individuals through technology.
Current Role in the US Army
Zandra Cole has been working with the US Army since 2012, where she currently holds the position of Medical Plans, Operations, Intel, Training, and Security Officer. Over her tenure, she has accumulated significant experience in medical readiness coordination. Additionally, she has served in various capacities, including Assistant Operations Officer and Company Executive Officer, demonstrating her versatility and commitment to military service.
Education and Expertise
Zandra Cole has an extensive educational background. She studied at Jackson State University, earning multiple degrees, including a Bachelor of Arts in Criminal Justice and a Master's degree in Vocational Rehabilitation Counseling. She also attended Texas Tech University Health Sciences Center El Paso, where she obtained a Bachelor of Science in Nursing. Her education has equipped her with a strong foundation in both technical and healthcare fields.
Previous Work Experience
Zandra Cole has a diverse work history that includes various roles in the military and civilian sectors. She worked as a Postal Service Processor and Machine Operator at the United States Postal Service and held positions such as Pharmacy Technician at Baptist Memorial Health Care and Patient Care Unit Secretary at the University of Mississippi Medical Center. Her experience as an Aeromedical Evacuation Medic with the United States Air Force further highlights her extensive background in healthcare and operations.
Technical Skills Development
Zandra Cole has enhanced her technical skills through participation in the Google IT Support Professional Certificate course, which focused on IT support and security. She has developed proficiency in operating systems, including Windows and Linux, and has gained hands-on experience with Microsoft 365 and cloud concepts. Her expertise extends to computer networking, where she is knowledgeable in TCP/IP protocols and network services.