Michael Tuazon
About Michael Tuazon
Michael Tuazon is a receptionist with extensive experience in customer service across multiple countries, including the Philippines, United Arab Emirates, and Australia. He holds a diverse educational background with qualifications in engineering, leadership, management, business, and marketing.
Work at Merrylands RSL Club
Michael Tuazon has been employed at Merrylands RSL Club since 2019. He holds dual roles as a Receptionist and Attendant, contributing to the club's operations in Merrylands, New South Wales, Australia. His responsibilities include managing front desk operations and assisting patrons, showcasing his customer service skills developed over years of experience.
Education and Expertise
Michael possesses a diverse educational background with qualifications in various fields. He earned a BS in Industrial and Management Engineering from Western Mindanao State University, followed by a Diploma of Leadership and Management from Academies Australasia Polytechnic. He also holds a Certificate IV in Marketing and Communication from Kent Institute Australia and an Advanced Diploma in Business from Australian Harbour International College. His studies reflect a commitment to enhancing his professional skills across business, management, and marketing disciplines.
Background in Customer Service
Michael has over five years of experience in customer service roles across multiple countries, including the Philippines, United Arab Emirates, and Australia. His career began at KFC Philippines as a Service Crew member, followed by positions in the airline industry and financial sector. He worked as a Cashier/Passenger Service Agent for Philippine Airlines Express and as a Relationship Officer at Dunia Finance, which provided him with a broad understanding of customer service in various contexts.
Previous Work Experience
Prior to his current role, Michael held several positions that contributed to his professional development. He worked as a Personal Finance Officer at Finance House in Dubai and as a Logistic Clerk at Pepsi-Cola Products Philippines Inc. His experience in these roles has equipped him with skills in financial services and supply chain operations, further enhancing his customer service capabilities.
Ongoing Professional Development
Michael is currently pursuing further education in marketing and communications. This initiative reflects his commitment to continuous professional development and his desire to enhance his skills in a competitive job market. His ongoing studies aim to build on his existing knowledge and experience in customer service and management.