Alisa Cozzens
About Alisa Cozzens
Alisa Cozzens is an Inflight Auditor and Curriculum Designer at Mesa Airlines, Inc., where she has worked since 2007. She has over a decade of experience in aviation and in-flight management, with a focus on customer experience and a background in public relations and sales.
Work at Mesa Airlines
Alisa Cozzens has been employed at Mesa Airlines, Inc. since 2007, serving as an Inflight Auditor and Curriculum Designer. Her role involves evaluating in-flight services and developing training programs for staff. Based in Phoenix, Arizona, she has contributed to the airline's operational standards and customer service protocols for 17 years.
Previous Experience at Beacon
Before her tenure at Mesa Airlines, Alisa Cozzens worked at Beacon as the Senior Vice President of Member Experience from 2015 to 2016. During her time in Singapore, she focused on enhancing member services and overall customer satisfaction within the organization.
Experience at Surf Air
Alisa Cozzens held the position of Director of Concierge Services at Surf Air from 2013 to 2014. In this role, she was responsible for managing customer relations and ensuring high-quality service delivery in Santa Monica, California. Her experience at Surf Air contributed to her expertise in the aviation industry.
Education and Expertise
Alisa Cozzens earned a Bachelor of Arts degree in Communications, Public Relations, and Journalism from Brigham Young University. Her educational background supports her extensive experience in public relations, sales, and training, particularly within the aviation sector.
Aviation Industry Experience
With over a decade of experience in aviation and in-flight management, Alisa Cozzens has developed a strong focus on customer experience. She possesses a unique perspective on the all-you-can-fly membership-based aviation industry, which informs her work in curriculum design and auditing at Mesa Airlines.