Patrick Burke
About Patrick Burke
Patrick Burke is a Help Desk Support professional at Mesa Airlines, Inc., where he has worked since 2015. He specializes in supporting various devices, managing printers, and overseeing user accounts in Active Directory and Exchange.
Work at Mesa Airlines
Patrick Burke has been employed at Mesa Airlines, Inc. as Help Desk Support since 2015. His role involves providing technical support for various IT-related issues, ensuring efficient operation within the organization. He has contributed to the company for nine years, focusing on maintaining and troubleshooting a wide array of devices and systems.
Technical Support Expertise
In his position, Patrick Burke supports a variety of devices, including iPads, iPhones, Android devices, and Macs. He is responsible for the installation and management of printers and print servers. His extensive experience includes managing mobile devices across different platforms such as Apple, Windows, Android, and Blackberry, ensuring users have the necessary support for their technology needs.
Active Directory and Exchange Management
Patrick Burke manages users and distribution groups within Active Directory and Exchange. This responsibility is crucial for maintaining organizational communication and user access. His expertise in these areas supports the overall IT infrastructure at Mesa Airlines.
Education and Training
Patrick Burke studied at the AIC School of Business in Bettendorf, Iowa, where he focused on Business/Office Automation/Technology/Data Entry, earning a Certificate from 1983 to 1985. He also attended Rock Island High School in Rock Island, IL, where he studied Business Administration and Management, receiving a Diploma from 1972 to 1974.
Remote and Onsite IT Support
Patrick provides both remote and onsite support for IT-related issues, specifically in Windows 7 and 10 environments. His ability to address technical challenges in various settings enhances the operational efficiency of Mesa Airlines.