Ashley D'onofrio
About Ashley D'onofrio
Ashley D'onofrio is the Senior Director of Strategic Accounts at MessageGears, a position she has held since 2024. She has extensive experience in customer success and account management, having worked in various roles at companies such as Swrve, Demandbase, and Madison Logic.
Current Role at MessageGears
Ashley D'onofrio serves as the Senior Director of Strategic Accounts at MessageGears. She has held this position since 2024, contributing to the company's strategic initiatives and client management efforts. In this role, she focuses on developing and maintaining relationships with key accounts, ensuring client satisfaction, and driving business growth.
Previous Experience at Swrve
Prior to her current role, Ashley D'onofrio worked at Swrve in various capacities. She served as Global VP of Customer Success from 2022 to 2024, overseeing customer success strategies on a global scale. Before that, she held the position of Global Director of Customer Success from 2021 to 2022 and was the Director of Customer Success for the Americas for a brief period in 2021. Her tenure at Swrve spanned multiple roles, highlighting her expertise in customer success management.
Career Background in Customer Success
Ashley D'onofrio has extensive experience in customer success across several organizations. She worked as a Customer Success Manager at Demandbase from 2015 to 2017 and as a Senior Account Manager for Strategic Partnerships at AddThis in 2015. Additionally, she held various roles at Madison Logic, including Product Analyst and Advertising Account Manager, showcasing her diverse skill set in account management and customer relations.
Educational Background
Ashley D'onofrio studied at Fordham University, where she earned a Bachelor of Arts in Communications & Media Studies with a focus on Journalism and Psychology from 2006 to 2009. She also attended Penn State University for a year, studying Public Relations. Her educational background provides a foundation for her career in communications and customer success.
Early Career Experience
Before her roles in customer success, Ashley D'onofrio began her career in the media industry. She worked as an Assistant to the Producers at Filmworks, Inc. for eight months in 2009. She also gained experience in account management as an Account Coordinator at Adspace Networks from 2010 to 2011 and as an Account Manager at Bizo from 2013 to 2014. These early roles contributed to her professional development in client relations.