Chad Chappell
About Chad Chappell
Chad Chappell is a Senior Customer Success Manager with extensive experience in customer engagement and marketing solutions. He has held key positions at MessageBird, Salesforce, and MessageGears, and possesses a Bachelor of Arts degree in Multimedia from The Art Institutes.
Current Role at MessageGears
Chad Chappell currently serves as a Senior Customer Success Manager at MessageGears, a position he has held since 2023. He operates within the New York City Metropolitan Area, focusing on enhancing customer satisfaction and engagement. In this role, he utilizes his extensive experience in customer success management to deliver effective solutions tailored to client needs.
Previous Experience at MessageBird
Before joining MessageGears, Chad worked at MessageBird as Lead - Senior Customer Success Manager from 2017 to 2022. During his five years with the company, he operated remotely while based in the New York City Metropolitan Area. His responsibilities included managing customer relationships and ensuring the successful implementation of messaging solutions.
Career Background in Salesforce
Chad's professional journey includes a significant role at Salesforce, where he served as Program Director from 2015 to 2017. Based in San Francisco, he contributed to program management and customer engagement strategies, enhancing the overall customer experience during his two-year tenure.
Expertise in Customer Engagement Strategies
Chad possesses a strong skill set in utilizing direct data access for flexible marketing solutions. He specializes in leveraging warehouse-native platforms to enhance customer engagement. His expertise extends to advanced customer segmentation and message personalization, which are critical for delivering tailored customer experiences.
Educational Background in Multimedia
Chad studied at The Art Institutes, where he earned a Bachelor of Arts (BA) in Multimedia. This educational background has equipped him with a foundational understanding of digital communication and design, contributing to his effectiveness in customer success roles.