Gail Des Jardin Segars
About Gail Des Jardin Segars
Gail Des Jardin Segars serves as the Director of Customer Support at MessageGears, a position she has held since 2022. With extensive experience in customer support and project management, she has previously worked at Silverpop and EarthLink, among other companies.
Current Role at MessageGears
Gail Des Jardin Segars serves as the Director of Customer Support at MessageGears, a position she has held since 2022. In this role, she oversees customer support operations, ensuring that client needs are met effectively. Her leadership contributes to the overall customer experience and satisfaction within the organization.
Previous Experience at MessageGears
Prior to her current role, Gail held several positions at MessageGears. She worked as a Customer Support Manager from 2020 to 2022 and as a Technical Account Manager from 2017 to 2020. Her tenure at MessageGears has spanned a total of five years, during which she has developed a deep understanding of customer support dynamics.
Career Background at Silverpop
Gail has significant experience at Silverpop, where she held multiple roles over several years. She served as a Principal Support Engineer from 2014 to 2016, Manager of Engineering Product Support from 2010 to 2014, and as a Senior Client Support Specialist from 2006 to 2008. Her career at Silverpop began as a Product Support Engineer from 2008 to 2010.
Project Management Experience
Gail's project management experience includes a role as Project Manager at Purple Monkey Studios from 2003 to 2004 and at EarthLink, Inc. from 2004 to 2005. Her responsibilities in these positions involved overseeing project timelines, coordinating teams, and ensuring project deliverables were met.
Educational Background
Gail studied Psychology at both Marquette University and St. Norbert College. Her educational background provides her with insights into human behavior, which can be beneficial in customer support and management roles.