Cynthia Balusek
About Cynthia Balusek
Cynthia Balusek serves as the Vice President of Success Engineering at Metabase, bringing over 18 years of experience in SaaS software and services. Her career includes leadership roles at various companies, where she focused on customer success and team performance.
Work at Metabase
Cynthia Balusek serves as the Vice President of Success Engineering at Metabase. She has held this position since 2021, contributing to the company's focus on enhancing customer success and engineering practices. Her role involves overseeing initiatives that aim to improve client satisfaction and retention, leveraging her extensive experience in the SaaS industry.
Previous Experience in SaaS
Cynthia Balusek has over 18 years of experience in software as a service (SaaS) companies. Prior to her current role, she worked at Mize as Vice President of Professional Services and Support from 2020 to 2021. She also held various positions at organizations such as Revionics, where she was Vice President of Global Customer Support from 2017 to 2020, and Civitas Learning as Senior Director of Client Delivery from 2015 to 2017.
Education and Expertise
Cynthia Balusek holds a Master of Business Administration (MBA) from Baylor University - Hankamer School of Business, which she completed from 2013 to 2015. She also earned a Bachelor of Arts in Politics from Randolph College, studying there from 1995 to 1997. Additionally, she attended the Texas Academy of Mathematics and Science from 1993 to 1995, where she focused on advanced studies.
Career Development and Leadership
Throughout her career, Cynthia has held various leadership roles that emphasize client success and team performance. She worked as Director of Client Experience at Bigcommerce from 2014 to 2015 and as Senior Project Manager at Convio from 2006 to 2009. Her passion lies in transforming low-performing teams and implementing strategies to reduce churn, thereby increasing customer retention.
Networking and Interests
Cynthia Balusek is interested in connecting with professionals who share a passion for SaaS metrics, agile methodologies, and customer success. Her focus on building high-performing teams and helping startups scale reflects her commitment to fostering collaboration and innovation within the industry.