Jennifer Grinder, Pmp
About Jennifer Grinder, Pmp
Jennifer Grinder is a Customer Success Executive at MetricStream, with a background in project management and customer service. She has experience at Intuit Health and SAS, where she developed solutions to enhance customer satisfaction and data-driven decision-making.
Work at MetricStream
Jennifer Grinder has been employed at MetricStream as a Customer Success Executive since 2021. In this role, she focuses on enhancing customer satisfaction and fostering long-term relationships that contribute to business growth. Her responsibilities include delivering creative solutions to customer challenges and ensuring that clients achieve their desired outcomes.
Previous Experience at Intuit Health
Prior to her current position, Jennifer Grinder worked at Intuit Health. She served as a Senior Implementation Specialist from 2009 to 2011, followed by a role as Manager of Project Management in Client Services from 2011 to 2013. During her time at Intuit Health, she contributed to various projects aimed at improving client services and implementation strategies.
Experience at SAS
Jennifer Grinder held several positions at SAS, where she worked from 2016 to 2021. She started as a Project Manager in 2016 and then advanced to Senior Project Manager from 2018 to 2021. In these roles, she managed significant projects, including the state-wide rollout of a Health Information Exchange (HIE) project that utilized healthcare data to analyze trends related to COVID-19.
Education and Expertise
Jennifer Grinder studied at the University of North Carolina at Chapel Hill from 2003 to 2007. She earned a degree in Management & Society with a minor in Entrepreneurship. Her educational background supports her expertise in project management and customer success, equipping her with the skills necessary to deliver effective solutions in her professional roles.
Career Background
Before her roles in health technology and project management, Jennifer Grinder worked at DHL as an Account Representative from 2007 to 2008. This early experience contributed to her understanding of client relations and account management, which she has applied throughout her career in various positions across different organizations.