Manchiraju Krishna
About Manchiraju Krishna
Manchiraju Krishna serves as the Senior Director of Customer Success & Services at MetricStream, where he has worked since 2019. He has extensive experience in delivery processes and a strong background in Governance, Risk & Compliance across various sectors.
Work at MetricStream
Manchiraju Krishna serves as the Senior Director of Customer Success & Services at MetricStream, a position he has held since 2019. Based in Chennai, Tamil Nadu, India, he oversees various aspects of customer engagement and service delivery. His role involves managing end-to-end delivery processes, including handling Requests for Proposals (RFPs), contracts, and account management. He is responsible for financial oversight and operational staffing, ensuring that client needs are met effectively.
Background in Governance, Risk & Compliance
Manchiraju Krishna has a strong background in Governance, Risk & Compliance (GRC), as well as experience in the Banking, Financial Services, and Insurance (BFSI) sectors, Telecom, and Product Development. His expertise in these areas has enabled him to contribute significantly to the organizations he has worked with, particularly in optimizing processes and enhancing service delivery.
Previous Work Experience
Before joining MetricStream, Manchiraju Krishna held several key positions in various companies. He worked at Indium Software as a Testing Lead from 2004 to 2006. Following that, he was employed at Verint as Lead - Engineering QA for one year. His tenure at Capgemini lasted from 2007 to 2019, where he served as a Portfolio Manager, gaining international experience in India, Canada, UAE, and Malaysia.
Education and Expertise
Manchiraju Krishna studied at Saurashtra University, where he gained foundational knowledge that supports his career in technology and management. He possesses expertise in leading digital and workforce transformations, focusing on optimization and improvements across delivery. His specialization in the product factory model highlights his commitment to enhancing efficiency and scalability in product development.
Leadership and Team Management
In his career, Manchiraju Krishna has managed large delivery teams, overseeing more than 220 members. He has been responsible for business units with an annual run rate of 15-20 million USD. His leadership skills are evident in his ability to coordinate complex projects and ensure successful outcomes for clients and stakeholders.