N S Rao
About N S Rao
N S Rao is a Customer Success & Services Leader at MetricStream, where he has worked since 2019. He has over a decade of experience in GRC solutions and a strong background in technology-enabled transformations.
Current Role at MetricStream
N S Rao currently serves as the Customer Success & Services Leader at MetricStream, a position he has held since 2019. In this role, he focuses on enhancing customer satisfaction and ensuring successful service delivery. His responsibilities include driving customer engagement strategies and overseeing service initiatives that align with business objectives. Rao's extensive experience in the field contributes to his effectiveness in this leadership position.
Previous Positions at MetricStream
N S Rao has held multiple roles at MetricStream, showcasing his progression within the company. He worked as Director of GRC Solutions from 2013 to 2015, followed by a role as Associate Vice President of GRC Solutions from 2015 to 2017. Additionally, he served as a Product Development Manager from 2007 to 2011 and as Senior Manager of GRC Solutions from 2011 to 2013. His tenure at MetricStream has spanned over a decade, reflecting his deep understanding of governance, risk, and compliance solutions.
Educational Background
N S Rao holds a Bachelor of Engineering (B.E.) in Computer Science from the University of Madras, which he completed from 1998 to 2001. He furthered his education by obtaining a Master of Technology (M.Tech.) in Computer Science from Jawaharlal Nehru Technological University, where he studied from 2001 to 2004. This educational foundation has equipped him with the technical skills necessary for his roles in technology and customer success.
Professional Experience Prior to MetricStream
Before joining MetricStream, N S Rao gained valuable experience in the technology sector. He worked as a Software Engineer at HCL Technologies for a brief period in 2004-2005. He then served as a Senior Software Engineer at Witness Systems from 2006 to 2007. His early career laid the groundwork for his expertise in software development and project management.
Skills and Expertise
N S Rao possesses extensive experience in driving business performance through technology-enabled transformations. He is known for his strong customer service orientation and ability to delight customers in challenging situations. Rao has a talent for public speaking and excels in presentation and communication skills. His expertise includes strategic solution planning, delivery, and creating opportunities for account growth across various platforms, including ERP, CRM, HR, SAP, and Telecom.