Nanda Ramanujam
About Nanda Ramanujam
Nanda Ramanujam serves as the Vice President of Professional Services and Customer Success at MetricStream, where he has worked since 2019. With extensive experience in professional services and customer success across various companies, he has significantly contributed to revenue growth and operational efficiency in the financial services sector.
Work at MetricStream
Nanda Ramanujam has been serving as Vice President of Professional Services and Customer Success at MetricStream since 2019. In this role, he has focused on enhancing customer experience and operational efficiency. Prior to this position, he held several roles within the company, including Associate Vice President and Sr. Director of Global Professional Services & Customer Success. His contributions include scaling post-sales operations and significantly increasing annual revenue from professional services.
Previous Experience
Before joining MetricStream, Nanda Ramanujam worked at Wolters Kluwer - Financial Services Solutions in various capacities, including Head of Professional Services and Global Head of Professional Services & Technology Delivery. His earlier roles included Sr. Consultant at Key Safety Systems and Lead Technical Architect at Perot Systems Corp. His diverse experience spans over two decades in professional services and technology delivery.
Education and Expertise
Nanda Ramanujam studied at Bangalore University and National College, Basavanagudi. His educational background supports his extensive expertise in professional services and customer success. He has developed competency models and career paths for service roles, enhancing managerial effectiveness and guiding coaching conversations.
Achievements
Nanda Ramanujam has achieved notable milestones in his career, including increasing the Managed Services offering from an initial $60,000 contract to an annual run rate of $500,000. He has also maintained a Net Revenue Retention (NRR) rate of over 105% for two consecutive years, demonstrating his ability to deliver a compelling customer experience. Additionally, he scaled annual recurring revenue from $18 million to over $50 million through effective post-sales operations.
Revenue Growth Initiatives
During his tenure at MetricStream, Nanda Ramanujam grew annual revenue from professional services from $0.8 million to $5.5 million by designing and evolving service packages and pricing models. His strategic initiatives in revenue generation have significantly impacted the company's financial performance, particularly in the BFSI sector, where he generated over $3 million USD in quarterly revenue.