Rahul Maheshwari
About Rahul Maheshwari
Rahul Maheshwari serves as the SVP and Global Head of Customer Success and Services at MetricStream, where he leads a team focused on customer adoption, retention, and expansion. With over 25 years of industry experience, he has a strong track record in driving revenue growth and managing client relationships across Europe and the APAC regions.
Work at MetricStream
Rahul Maheshwari has been with MetricStream since 2019, currently serving as the Senior Vice President and Global Head of Customer Success and Services. In this role, he leads a team of implementation specialists, support professionals, and customer success managers. He has implemented strategic plans that have driven revenue growth and maximized customer satisfaction. Previously, he held the position of Head of Customer Success and Services from 2021 to 2022 and served as Vice President of GRC Solutions. His efforts have resulted in a 95% on-time renewal rate for licensed software support.
Education and Expertise
Rahul Maheshwari earned a Bachelor of Engineering in Electrical Engineering from the Delhi College of Engineering, completing his studies from 1993 to 1997. He is a Certified GRC Professional through the Open Compliance & Ethics Group. With over 25 years of industry experience, he has extensive knowledge in customer success, technical services, and global business strategies. His expertise includes selling to C-level executives and managing clients during critical situations.
Background
Rahul Maheshwari began his career as a Software Engineer at Tata Consultancy Services in 1997, where he worked for six months. He then served as a Senior Software Engineer-DBA at the Virginia Department of Social from 1999 to 2000. He has also held positions at ISAWS in Sacramento and worked as a Senior Product Manager at BrainBang. His career has spanned various regions, including Europe and the Asia-Pacific, where he has established marquee customers and partners.
Achievements
Rahul Maheshwari has a proven track record in driving customer retention, delivery, sales, and growth. He spearheaded the development of a robust Customer Delivery & Support Strategy that transformed post-sales operations. He has successfully launched new offerings and executed global marketing campaigns. Notably, he signed one of the largest deals in the history of MetricStream and has managed delivery organizations across Australia, Asia Pacific, India, the Middle East, and Africa.