Sam Bala
About Sam Bala
Sam Bala serves as the Vice President of Customer Success & Services at MetricStream, where he has worked since 2021. With extensive experience in customer service and technical leadership, he has held significant roles at companies like IBM, Dell, and Siebel Systems, and possesses multiple certifications in technology.
Current Role at MetricStream
Sam Bala serves as the Vice President of Customer Success & Services at MetricStream, a position he has held since 2021. In this role, he focuses on enabling and empowering customers to achieve their business objectives. He aims to maximize the value that customers derive from MetricStream's products and services. His leadership in this area emphasizes customer satisfaction and success.
Previous Experience at IBM and Dell
Before joining MetricStream, Sam Bala worked at IBM as General Manager and Siebel Technology Leader from 2006 to 2008 in Bangalore. He later served as Director of IT Services at Dell from 2008 to 2014, also in Bangalore. His roles at these companies involved significant responsibilities in managing technology services and solutions.
Professional Background in Technology Services
Sam Bala has a rich background in technology services, having held various leadership positions. He was Vice President of Professional Services at WaveMaker, Inc. for seven months in 2017-2018 in the Toronto area. Additionally, he worked at MetricStream as Vice President of Product Delivery from 2014 to 2017 in Bangalore, where he led a team responsible for delivering cloud solutions for enterprise risk, compliance, and governance.
Educational Qualifications
Sam Bala holds a Bachelor of Engineering in Electrical and Electronics Engineering from the Birla Institute of Technology and Science, Pilani. He also earned an MBA with a focus on Information Technology from Anna University. His educational background provides a strong foundation for his roles in technology and management.
Certifications and Technical Expertise
Sam Bala has obtained multiple certifications from Oracle, Siebel, and Microsoft, which highlight his strong technical foundation. He has extensive experience in customer relationship management (CRM), having completed over 100 CRM implementations worldwide. His expertise spans various domains and industries, utilizing agile frameworks and best practices to manage projects of varying sizes and complexities.