Sarmistha Das
About Sarmistha Das
Sarmistha Das is an Associate Vice President at MetricStream, specializing in CSS Customer Engagement. With over 20 years of experience in the IT services industry, she has held various leadership roles at Riversand and PacifiCorp, focusing on customer success and support operations.
Current Role at MetricStream
Sarmistha Das serves as the Associate Vice President of CSS Customer Engagement at MetricStream. She has been in this role since 2022, contributing to the company's focus on customer success and engagement. In her current position, she expresses enthusiasm about collaborating with a talented team to enhance customer experiences.
Previous Experience at Riversand
Before joining MetricStream, Sarmistha Das held multiple positions at Riversand from 2015 to 2022. She worked as the Director of Customer Satisfaction and Support for three years, and as the Account Management and Delivery Head for four years. Additionally, she served as a Senior Director for three years, overseeing significant customer engagement initiatives.
Career Background in IT Services
Sarmistha Das has over 20 years of experience in the IT services industry. Her career includes roles focused on customer success, management, delivery, and support operations. Prior to her tenure at Riversand, she worked at PacifiCorp as a QA Lead/Sr for six years and at Wipro as a Senior Software Engineer for seven years.
Educational Background
Sarmistha Das holds a Master's degree in Software Engineering from the Birla Institute of Technology and Science, Pilani. She completed her studies there from 2000 to 2004, which provided her with a strong foundation in software development and engineering principles.