Stacey Mueller
About Stacey Mueller
Stacey Mueller serves as the Senior Director and Head of Customer Success at MetricStream, where she has worked since 2020. With a strong background in risk management and internal audit, she has held various leadership roles across multiple organizations, including Physicians Mutual and Farm Credit Services of America.
Work at MetricStream
Stacey Mueller has been serving as the Senior Director and Head of Customer Success at MetricStream since 2020. In this role, she leads initiatives aimed at enhancing customer engagement and satisfaction. Her responsibilities include overseeing customer success strategies and ensuring that clients derive maximum value from MetricStream's solutions. Based in San Jose, California, she has played a pivotal role in shaping the customer experience and driving organizational growth.
Previous Experience at Physicians Mutual
Stacey Mueller worked at Physicians Mutual from 1999 to 2008, holding two key positions. Initially, she served as an Actuarial Analyst for six years, where she contributed to data analysis and risk assessment. Following this, she advanced to the role of Internal Auditor Manager for three years, where she managed audit processes and ensured compliance with regulatory standards. Her tenure at Physicians Mutual laid a strong foundation for her subsequent leadership roles.
Career at Farm Credit Services of America
Stacey Mueller held the position of Vice President of Risk Management at Farm Credit Services of America from 2010 to 2020. During her decade-long tenure, she was instrumental in various initiatives, including serving on the Credit Committee and contributing to the Data Governance Committee. She also headed the Fraud Prevention Committee and implemented systems to streamline risk management processes. Her efforts led to a significant increase in automated credit decisions while maintaining risk neutrality.
Educational Background
Stacey Mueller studied at the University of Nebraska at Omaha, where she earned multiple degrees. She holds a Master of Business Administration (M.B.A.) with a focus on Finance and Economics, a Master of Science (M.S.) in Community Counseling, and a Bachelor of Science (B.S.) in Mathematics. This diverse educational background has equipped her with a strong analytical foundation and a comprehensive understanding of business and financial principles.
Leadership and Community Involvement
Stacey Mueller has demonstrated leadership within her community by serving as the Board Chairperson for Four Points Federal Credit Union. In this role, she has contributed to the governance and strategic direction of the credit union. Her involvement in various committees at Farm Credit Services of America, including the Model Governance Committee, reflects her commitment to enhancing organizational effectiveness and risk management.