Stacey Mueller
About Stacey Mueller
Stacey Mueller is the Senior Director and Head of Customer Success at MetricStream, a position she has held since 2020. With a strong background in risk management and internal auditing, she has previously worked at several organizations, including Physicians Mutual and Farm Credit Services of America.
Work at MetricStream
Stacey Mueller has served as the Senior Director and Head of Customer Success at MetricStream since 2020. In this role, she is responsible for overseeing customer success initiatives and ensuring client satisfaction. Her leadership contributes to the company's focus on delivering value to its customers in the governance, risk, and compliance sectors. Based in San Jose, California, she has been instrumental in driving customer engagement and retention strategies.
Previous Experience in Risk Management
Before joining MetricStream, Stacey Mueller held several key positions in risk management. She worked at Farm Credit Services of America as Vice President of Risk Management from 2010 to 2020. In this capacity, she led initiatives to implement issues management systems and dashboards, which streamlined organizational risk and identified internal control gaps. Her efforts in this role significantly enhanced the company's risk management framework.
Education and Expertise
Stacey Mueller earned her Master of Business Administration (M.B.A.) in Finance and Economics from the University of Nebraska at Omaha. She also holds a Master of Science (M.S.) in Community Counseling from the same institution. Additionally, she completed her Bachelor of Science (B.S.) in Mathematics, equipping her with a strong analytical foundation that supports her roles in auditing and risk management.
Leadership and Achievements
Stacey Mueller has demonstrated leadership in various capacities throughout her career. She chaired the Fraud Prevention Committee at Farm Credit Services of America, where she played a crucial role in mitigating financial losses. She also achieved 100% team engagement scores year over year by focusing on talent development and building high-performance teams. Her strategic initiatives have led to significant improvements in operational efficiency and client service.
Career Progression
Stacey Mueller's career spans over two decades, beginning as an Actuarial Analyst at Physicians Mutual from 1999 to 2005. She then advanced to Internal Auditor Manager at the same company from 2005 to 2008. Afterward, she served as Director of Internal Audit at Werner Enterprises for two years before transitioning to Farm Credit Services of America. Her diverse experience across various roles has equipped her with a comprehensive understanding of risk management and customer success.