Steven Pulsipher
About Steven Pulsipher
Steven Pulsipher is a Senior Project and Program Manager at Metricstream, specializing in customer success and quality. He holds a Bachelor's degree in Information Systems and an Executive MBA, with extensive experience in project management across various industries.
Work at MetricStream
Steven Pulsipher has been employed at MetricStream since 2013, where he holds the position of Senior Project and Program Management, Customer Success and Quality, Customer Advocacy, and PMO. In this role, he is responsible for overseeing project management initiatives and ensuring customer satisfaction. His tenure at MetricStream spans over 11 years, during which he has contributed to various projects aimed at enhancing customer experience and operational efficiency.
Previous Experience at Unisys
Prior to his current role, Steven Pulsipher worked at Unisys from 2008 to 2010. He served as Technical Lead Project Manager and Director of Customer Service and Delivery, where he was involved in new store installations and acquisitions. His experience at Unisys provided him with a solid foundation in project management and customer service delivery.
Educational Background
Steven Pulsipher earned his Bachelor of Science in Information Systems from Weber State University, studying from 1989 to 1992. He later pursued a Master of Business Administration with a focus on e-business at the University of Phoenix, completing his studies from 2000 to 2002. This educational background combines technology and business, equipping him with the skills necessary for his roles in project management.
Expertise in Project Management
Steven Pulsipher possesses strong skills in ITIL and SDLC, which are essential for effective project management. He has expertise in developing PMO frameworks and is experienced in requirements analysis and agile methodologies. His background in both technology and business enables him to manage projects that align with organizational goals and customer needs.
Career Progression
Throughout his career, Steven Pulsipher has held various project management roles. He worked as a Senior Global Project Manager at Rio Tinto from 2011 to 2012 and as a Senior Project Manager at Select Portfolio Servicing from 2012 to 2013. His diverse experience across different industries has contributed to his comprehensive understanding of project management practices.