Eric Elferink
About Eric Elferink
Eric Elferink serves as the Assistant Manager of Customer Engagement at Metrolink, where he has worked since 2013. He holds a Bachelor of Arts in Business from the University of La Verne and has over a decade of experience in customer relations and transit operations.
Work at Metrolink Trains
Eric Elferink has been employed at Metrolink since 2000. He initially served as Customer Relations Supervisor for 13 years before transitioning to the role of Assistant Manager, Customer Engagement, Moc in 2013. In this position, he has focused on enhancing customer interactions and improving service delivery in Los Angeles, California. His extensive experience in customer relations has contributed to the development of effective engagement strategies within the organization.
Education and Expertise
Eric Elferink studied at the University of La Verne, where he earned a Bachelor of Arts degree in Business. This educational background has provided him with a solid foundation in business principles, which he applies in his current role at Metrolink. His expertise in customer engagement is supported by years of experience in the transportation sector.
Background
Before joining Metrolink, Eric Elferink worked at the Los Angeles County Metropolitan Transportation Authority as a Transit Operations Supervisor from 1999 to 2000. This role involved overseeing transit operations, which contributed to his understanding of the complexities of public transportation systems. His career path reflects a consistent focus on customer service and operational efficiency in the transportation industry.
Career Progression
Eric Elferink's career at Metrolink showcases a steady progression from Customer Relations Supervisor to Assistant Manager, Customer Engagement, Moc. His 11 years in the current role highlight his commitment to improving customer experiences and addressing the needs of riders in the Los Angeles area. This progression illustrates his dedication to the transportation sector and his ability to adapt to evolving customer engagement strategies.