Erica Bell
About Erica Bell
Erica Bell is a Transit Operator with over a decade of experience in the transportation industry. She has a background in operations management and customer service, and has worked at Metrolink since 2012, previously serving in various roles including Patient Care Technician and Customer Sales and Service Representative.
Work at Metrolink Trains
Erica Bell has been employed as a Transit Operator at Metrolink since 2012. With over a decade of experience in the transportation industry, she has developed a strong understanding of transit operations. Her role involves overseeing transit processes and ensuring efficient service delivery. Erica's tenure at Metrolink has allowed her to refine her skills in managing logistics and maintaining customer satisfaction.
Previous Employment at UnityPoint Health - Trinity
Prior to her current role, Erica Bell worked as a Patient Care Technician at UnityPoint Health - Trinity from 2010 to 2015. During her five years in this position, she gained valuable experience in patient care and support. This role contributed to her ability to manage operations effectively and provided her with a foundation in customer service.
Experience at ATT Mobility
Erica Bell served as a Customer Sales and Service Representative at ATT Mobility from 1994 to 2008. Over her 14 years in this role, she developed expertise in customer service and sales. This experience enhanced her skills in communication and problem-solving, which are essential in her current position in transit operations.
Education and Expertise
Erica Bell studied at Jackson State University, where she achieved a degree in Business Administration, Management and Operations from 1990 to 1991. This educational background provided her with foundational knowledge in operations management, which she applies in her roles within the transportation industry. Her expertise encompasses both transportation management and customer service.
Skills in Data Entry and Operations Management
Erica Bell possesses demonstrated skills in data entry, which are crucial for maintaining accurate transportation records and schedules. Her background in operations management suggests a capability to oversee and improve transit processes. These skills contribute to her effectiveness in managing logistics and ensuring operational efficiency in her current role.