Gina Mack
About Gina Mack
Gina Mack is a Communications Coordinator at Metrolink, where she has worked since 2013. She has a background in customer engagement and communication strategy, with previous roles at Enterprise Rent-A-Car and Spherion.
Work at Metrolink Trains
Gina Mack has been employed at Metrolink since 2013, currently serving as the Communications Coordinator. In this role, she has developed and implemented communication strategies for Metrolink's social media platforms, particularly during major service delays. Prior to her current position, she worked as a Customer Engagement Representative from 2009 to 2011 and as a Lead Customer Engagement Representative from 2011 to 2013. Throughout her tenure, she has collaborated with dispatch personnel to facilitate bus bridges during service disruptions, ensuring minimal inconvenience to passengers.
Previous Experience in Customer Service
Before joining Metrolink, Gina Mack worked at Spherion as a Client Service Supervisor from 2007 to 2009 in the Greater Los Angeles Area. She also gained experience at Enterprise Rent-A-Car as a Management Trainee from 2006 to 2007. These roles contributed to her expertise in customer service and engagement, which she later applied in her positions at Metrolink.
Education and Expertise
Gina Mack earned her Bachelor of Arts (B.A.) degree in Sociology from the University of California, Irvine, where she studied from 2001 to 2005. Her educational background provides a foundation for her work in communications and customer engagement, enabling her to understand and address customer needs effectively.
Contributions to Metrolink Operations
In her role at Metrolink, Gina Mack has played a key role in maintaining the internal paging system updates at the Metrolink Operations Center. She coordinates with the Chief Dispatcher and call center to ensure effective communication. Additionally, she has assisted in the facilitation of the Quality Service Pledge program, contributing to improved customer satisfaction.