Mary Riemer
About Mary Riemer
Mary Riemer serves as the Director of Customer Experience at Metrolink, where she has worked since 2019. With over 15 years of experience in customer success and a strong background in technology project development, she has held various roles in organizations across North America, Latin America, and Europe.
Work at Metrolink Trains
Mary Riemer has served as the Director of Customer Experience at Metrolink since 2019. In this role, she focuses on enhancing customer satisfaction and improving service delivery. Her leadership aims to align customer needs with operational strategies, ensuring a seamless experience for Metrolink riders. Based in the Greater Los Angeles Area, she has contributed to various initiatives that prioritize customer engagement and service excellence.
Previous Experience in Project Management
Prior to her current role, Mary Riemer held several project management positions. She worked as a Project Manager for the Regional Municipality of Waterloo from 2007 to 2009. Later, she served as a Planner and Project Manager at TransLink from 2012 to 2015 in the Vancouver, Canada Area. Additionally, she was a Principal Consultant at Steer for one year in 2018, after previously working as a Senior Consultant at the same firm from 2015 to 2018 in Los Angeles.
Education and Expertise
Mary Riemer holds a Master's Degree in Technology Disruption from the University of Waterloo, which she completed from 2011 to 2014. She also earned a Bachelor's Degree in Environmental Studies from the same institution from 2004 to 2009. In 2022, she studied at INSEAD, achieving a Finance for Executives certification and is currently studying Negotiation Dynamics. Her expertise includes User Experience Design (UED) and Innovation.
Advisory Role at UC Irvine
Since 2020, Mary Riemer has been a member of the Board of Advisors for Customer Experience at UC Irvine. In this capacity, she provides insights and guidance on customer experience strategies, leveraging her extensive background in customer advocacy and technology project development across various regions.
Background in Academia
Mary Riemer has experience in academia, having worked at the University of Waterloo as a Graduate Teaching Assistant in the Faculty of Environment from 2011 to 2012. Additionally, she served as a Communications Associate in Marketing and Recruitment at the same university for four months in 2006. This background complements her professional experience by providing a foundation in educational methodologies and communication strategies.